The typical American corporation has a fairly stereotypical role for managers: they’re in charge of those underneath them; managers make sure they’re employees know what to do & that things get done right. Managers are usually considered leaders who should make decisions for their department (unless all the manager’s not trusted, in which case decisions [...]
I ran across a great post today from Keith Ferazzi today (who always provides great on building meaningful relationships) his turning point, an instance when someone went out of there way to do something for him that rerouted the course of his career & life in a powerful way. Keith challenges his readers to share [...]
Are misunderstandings & miscommunication a frequent or even occasional problem in your organization or life? Look to the top. Effective communication depends on responsible leadership. A friend of mine has a saying he likes to use from time to time: I can only be responsible for what I said, not what you heard. Wrong. Applying [...]
I was talking with a business owner who recently who had been trying to implement an email newsletter program & had given employees who worked the floor the assignment of trying to get email addresses from customers & potential future customers who came in the store. That way they could stay in-contact with these people [...]
Do you ever bring bad news to your employees, have to correct their work, or bring any other negative messages to your work team? If you never bring anything negative, you’re probably not doing your job & letting a lot go unsaid that you’d be better off addressing. But how much negativity can you bring [...]
Email is possibly the most powerful tool available to any business or organization today. If you’re not keeping your clients, customers, supporters, donors, or fans updated on what’s new with you & what you’re accomplishing, then you’ll move to the back of their mind along with the yard work they’ve been “forgetting to do” for [...]
Okay, maybe public relations doesn’t exactly have nothing to do with journalists. Building relationships with journalists is an important part of a strong public relations strategy. But it is only a small part. Here’s why: Just like tomatoes, the best public relations are home-grown. (tomatoes courtesy of Muffet on Flickr) Public Relations are to Journalists [...]
Yesterday, I wrote about the 4 Ways to Build Relationships: Frequency, Depth, Breadth, & Number. While it’s true that you can build relationships using each of these approaches, there are down sides to each as well. This doesn’t mean you shouldn’t use them. It simply means you should know the strengths & weaknesses of each [...]
If your business is going to be successful, you can’t do it alone. No one can. You’ll have to build & nurture relationships with other People in order get anywhere. Businesses are by their nature a complex system of many relationships. There are essentially four ways to build & nurture these relationships: Frequency: Increasing frequency is the [...]
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