The typical American corporation has a fairly stereotypical role for managers: they’re in charge of those underneath them; managers make sure they’re employees know what to do & that things get done right. Managers are usually considered leaders who should make decisions for their department (unless all the manager’s not trusted, in which case decisions [...]
No doubt at some point you’ve heard the phrase: You can never not communicate. or maybe you heard it like this You’re always communicating something. I’ve heard that a lot too. It’s a pretty common belief among people who think about the process of communication. It’s even taught in college textbooks in the study of [...]
Are misunderstandings & miscommunication a frequent or even occasional problem in your organization or life? Look to the top. Effective communication depends on responsible leadership. A friend of mine has a saying he likes to use from time to time: I can only be responsible for what I said, not what you heard. Wrong. Applying [...]
This week, long-time NPR correspondent & analyst was fired for a remark he made as a guest on Bill O’Reilly’s show. “I mean, look, Bill, I’m not a bigot. You know the kind of books I’ve written about the civil rights movement in this country,” Williams said. “But when I get on a plane, I [...]
I was talking with a business owner who recently who had been trying to implement an email newsletter program & had given employees who worked the floor the assignment of trying to get email addresses from customers & potential future customers who came in the store. That way they could stay in-contact with these people [...]
Do you ever bring bad news to your employees, have to correct their work, or bring any other negative messages to your work team? If you never bring anything negative, you’re probably not doing your job & letting a lot go unsaid that you’d be better off addressing. But how much negativity can you bring [...]
When it comes to communication issues, trying to get information to other people, people always have challenges. There’s a simple reason why. No two people have ever lived a life with the same experiences, so getting two minds that were shaped by different experiences to be thinking precisely the same thing is a big task. [...]
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